Support

A real person reads every message.

How to reach us

Email: support@exoticschedules.com

We answer within one business day, Monday to Friday, 9am to 5pm Central Time. Club hours are not our office hours — a message sent at 2am on a Saturday is read on Monday morning, so if a schedule has to change overnight, your manager can do it in the app without us.

If you are a member of staff

Your club's manager controls your shifts, your availability and your time-off requests. For anything about your own schedule, speak to them first — they can fix it immediately, and we cannot change your hours on your behalf.

Write to us if the app itself is not working: it will not open, your shifts are missing, or a request you sent never arrived.

If you are a manager

Tell us what you were doing, what you expected, and what happened instead. A photograph of the screen helps more than anything else.

Deleting your information

Ask us, from the email address or phone number on your record, and we will delete your account and the information attached to it. See the privacy policy for what that covers and what we are obliged to keep.